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• Developed and delivered 20+ MIS reports weekly, tracking KPIs such as patient footfall, revenue, and service utilisation
• Analysed operational data, contributing to ~15% improvement in reporting accuracy
• Managed datasets covering 1000+ patient records monthly, ensuring high data integrity
• Collaborated with 5+ cross-functional departments to streamline data validation processes
• Automated reporting workflows using Excel and BI tools, reducing manual effort by 25–30%
• Supported audits and compliance reporting with 100% adherence to data confidentiality standards

• Managed 100+ healthcare service requests daily, ensuring SLA compliance.
• Handled customer support operations in a B2B healthcare service environment across calls, chats, and tickets to provide seamless service delivery.
• Managed client and customer escalations by coordinating with internal and cross-functional teams for timely resolution.
• Processed insurance claims and pre-authorisations, reducing turnaround time by 20%.
• Coordinated with hospitals, TPAs, and stakeholders, improving issue resolution efficiency by 15%.
• Maintained high-volume operational records, ensuring accurate tracking and timely closure.
• Enhanced backend operations through reporting and monitoring, improving service delivery consistency.